Privacy Policy cuci12

Definitions and Scope of Application

This Privacy Policy is published by cuci12 ("Platform", "we", "us") and applies to all users who register an account, use the services, or browse the cuci12 website at cuci12.one. This policy explains how we handle the personal information ("Data") we collect from you.

"Personal Information" refers to any information that can be used to identify an individual directly or indirectly, including but not limited to name, email address, mobile phone number, financial information and account details.

This platform operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. Our services are offered only to individuals aged 21 and above.

Types of Data Collected

cuci12 collects various categories of personal information depending on how you interact with our platform. The data we collect covers the following categories:

• Account Registration Data: Full name, username, password (encrypted), email address, mobile phone number and date of birth for age verification purposes.
• Identity Verification Data (KYC): Copy of identity card (MyKad) or passport, current address document, and other information required to meet international licensing requirements.
• Financial Data: Name of e-wallet or bank account holder, account number (partially masked), deposit and withdrawal transaction history. We do not store PIN numbers, e-wallet passwords or full credit card information.
• Game Data: Betting history, win and loss records, bonus activity, game preferences and session duration.
• Technical Data: IP address, device type, operating system, browser version, cookie data and system log information.
• Communication Data: Live chat session records, emails to customer support and feedback you provide to us.

Purposes of Data Use

cuci12 uses your personal data for legitimate purposes necessary for operating the platform. The main purposes for which data is used are as follows:

• To create and manage your player account, including identity and age verification (21 years and above).
• To process financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and withdrawals within 15 minutes to 2 hours.
• To provide 24/7 customer service via live chat and email in Malay and English.
• To manage bonus claims, VIP programmes and platform promotions.
• To detect and prevent fraud, money laundering and other unlawful activities.
• To comply with legal obligations, international licensing and applicable reporting requirements.
• To analyse usage patterns for the purpose of platform improvement and overall player experience.
• To send account-related notifications, promotions (with your consent) and important updates.

Sharing and Disclosure of Data to Third Parties

cuci12 does not sell or transfer your personal data to third parties for commercial purposes. However, in certain limited situations, we may share your data with the following parties:

• Payment Service Providers: Entities that manage e-wallet and FPX transactions to facilitate your deposits and withdrawals.
• Game Platform Providers: Game software providers that supply the technical infrastructure for slots, live casino and sportsbook, subject to strict confidentiality agreements.
• Regulatory Bodies and Authorities: Where required by law, court order or the relevant licensing body, we may need to disclose certain information.
• Fraud Prevention Services: Technical providers that help us detect unusual activity and protect platform security.

All third parties that receive your data are bound by confidentiality obligations set out in mutual contractual agreements with us. They are not permitted to use that data outside the scope of the specified services.

Data Security and Storage

cuci12 employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss or unintended disclosure.

• Data encryption during transmission using high-level TLS/SSL protocols.
• Storage of passwords in an irreversible hash format.
• Role-based access controls for internal staff — only authorised personnel may access sensitive data.
• Continuous system monitoring to detect any intrusion attempts or unusual activity.
• Regular and secure data backups to ensure continuity of service.

Your personal data will be retained for as long as your account is active or as long as needed to fulfil the purposes stated in this policy. Following account closure, we may retain certain records for a period determined by applicable licensing and legal requirements.

Your Rights as a Data Owner

As a cuci12 player, you hold the following rights regarding your personal data, and we are committed to upholding those rights:

• Right of Access: You may request a copy of the personal data we hold relating to your account.
• Right of Correction: If any information is inaccurate or out of date, you may request a correction through your account settings or customer support.
• Right of Deletion: You may request deletion of your personal data, subject to legal obligations and record retention requirements for licensing purposes.
• Right to Object to Marketing: You may withdraw from receiving marketing communications at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform where this is technically feasible.

To submit any request relating to the above rights, please contact the cuci12 customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Use of Cookies and Tracking Technologies

The cuci12 website uses cookies and similar technologies to improve the user experience and analyse platform usage patterns. The cookies we use include:

• Essential Cookies: Required for basic platform functions such as login sessions, account security and language preferences. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collect information about how players use the platform for analysis and improvement purposes, in the form of aggregated data that cannot directly identify an individual.
• Functional Cookies: Store user preferences such as text size, display theme and other preferences to support a better playing experience.

You may manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cuci12 platform.

Cross-Border Data Transfers

As a platform operating under international licensing, your data may be processed or stored outside Malaysia, including on servers located in other countries. In such cases, cuci12 ensures that those data transfers are carried out with protection equivalent to the security standards we follow.

All third-party service providers involved in cross-border data processing are bound by data processing agreements that set out the minimum protection standards that must be met.

Changes to This Privacy Policy

cuci12 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our platform practices, applicable legal requirements, or improvements to the services provided.

Any material changes to this policy will be communicated to players via:

• A clear notification on the cuci12 homepage.
• An email notification to your registered email address, where applicable.
• A notification message in your player account upon login after the update has been made.

Continued use of the cuci12 platform after policy changes take effect means you accept the updated terms. If you do not agree with any changes, you may close your account by contacting our customer support.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how cuci12 handles your personal data, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the cuci12 website.
• Support Languages: Bahasa Melayu and English.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. The satisfaction and trust of cuci12 players is our priority.